Saturday, July 03, 2010

Central Customer Support Center - Innovating Towards Excellence



Bahria Town recently inaugurated Bahria Complex in Phase 8, Bahria Town Rawalpindi, one of a kind unique facility on 40,000 sqft with ‘World Class’ amenities & services. All customer service offices of Bahria Town Rawalpindi have been entralized & moved to Bahria Complex, Phase-8.Bahria Town is rapidly evolving to become not only the provider of premier lifestyles but we have reengineered our services infrastructure to deliver cutting edge customer experience.

In tandem, with the global standards Bahria Town has been shaping landscapes and lives since the company’s inception in 1996. Not just building homes, we develop value- added master-planned communities that meet the full spectrum of lifestyle needs. A pioneer of innovative community-living concepts, we are proud to introduce yet another landmark "One Stop Shop". Bahria Complex, purpose-built state of the art premises will help us serve our customers even better. Now, they can enjoy all our services and care related to all projects & departments, under one roof, through one window and far more conveniently.

The facility also houses a UBL Bank, ensuring secure & instant transactions for customers, Design Studio, offering complete architectural and engineering services for building house & a Clubhouse with a restaurant & a gym, both for the Phase-8 residents & the customers.

Phase 8, Bahria Complex:-

  • CEO offices with allied team members.
  • World class customer services powered by IBM Lotus Notes ERP solution.
  • One window operation for all Bahria Town projects in Pakistan.
  • UBL Bank within the complex for secure and instant transactions.
  • Centralized Sales office (Villas, Commercial Areas and Residential Plots) for all Bahria Town projects.
  • Design Studio offering complete architectural and engineering services for your home.
  • Clubhouse with sports club and restaurant for customers & Phase-8 residents.
  • ATM machine with Nadra utility bill payment machine. Accessible from outside the building.
  • 100 dedicated automated counters to provide prompt services. Structured and streamlined to deliver highest quality of customer care.
  • Centralized Record Room/ Finance & Audit teams
  • CMS desk – Complaint Management System.
Courtesy: Bahriatown.com

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